Company and factory identity
- Is the supplier the actual manufacturer, a trading company, or an authorized sales office?
- Can they show a business license, factory address, and product scope that matches the machine?
- Do workshop photos or videos show the actual machine type you are buying?
- Do they manufacture, assemble, or only resell the equipment?
Machine configuration
- What controller, servo, spindle, rails, screws, turret, tool changer, chiller, or laser source is included?
- Are the quoted component brands and models written into the quotation or contract?
- Which accessories are included and which are optional?
- What power, air, gas, coolant, foundation, or installation requirements exist?
Performance and acceptance
- What tolerance or accuracy is claimed, and how will it be tested?
- Can the supplier run a sample part or demonstration relevant to your use case?
- Will they provide inspection videos, photos, reports, or third-party inspection access before balance payment?
- What happens if the machine fails the agreed acceptance test?
Warranty and service
- How long is the warranty and what is excluded?
- Who pays for replacement parts, shipping, remote support, or on-site service?
- Are English manuals, wiring diagrams, parameter backups, and alarm lists included?
- What spare parts should ship with the machine?
Export and payment
- What Incoterms are quoted: EXW, FOB, CIF, DAP, or another term?
- What packaging standard is used for sea freight?
- What documents will be provided for import clearance?
- Are deposit, balance payment, and inspection milestones clearly tied to deliverables?